Insurance, Student Possessions Insurance


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Landlord Handbook, Wales & England Editions, Guild Of Residential Landlords


This revision was made February 2017.

About This Handbook
This manual is a guide for landlords and agents with some experience. Although it will also be useful for the inexperienced, every reader should be aware that the laws and procedures applicable to housing are complex and this guide is not a substitute for taking professional advice from a suitably experienced person before making important decisions.

This manual is designed to assist all landlords, but particularly the smaller landlord. More than three quarters (78%) of all landlords own a single dwelling for rent, with only 8% of landlords being full time landlords. (Footnote: according to The Private Landlord Survey 2010 (published in October 2011 by the Department for Communities & Local Government))

Use Of This Handbook
This document may be reproduced for training purposes in whole or in part. However, the source of the material (as detailed below in acknowledgements) must be acknowledged in the document and / or webpage. Further, the Guild of Residential Landlords, Training for Professionals, Private Rented Sector Accreditation Scheme, ANUK and LGA logos must be displayed on the front page and on the back page. Further, a website page link to the Guild of Residential Landlords and Training for Professionals must be displayed prominently in any printed copy and prominently linked if a webpage (http://www.landlordsguild.com and http://www.tfponline.co.uk).

Acknowledgements
This revision is based on the earlier Landlord Handbook, undertaken by ANUK, Unipol Student Homes and the Local Government Association (LGA) .

That earlier revision itself has involved work by:
Hilary Crook of Hatch Legal, solicitors , David d’Orton Gibson, Training for Professionals, Victoria Loverseed, Unipol, Neil Marsden, Jim McLaughlin, Settled Housing Solutions, Bob Mayho, Chartered Institute of Environmental Health, Dave Princep, ANUK/RLA, Anne Rowland, Landlord Accreditation Wales, Martin Rushall, editorial consultant, and Tom Toumazou,. The second revision was co-ordinated and edited by Martin Blakey – ANUK/Unipol.

The changes from the earlier revisions to this revision have been done by Adrian Thompson of Guild of Residential Landlords and Private Rented Sector Accreditation Scheme with the help of David d’Orton Gibson, Training for Professionals Published By Guild of Residential Landlords Limited and Training for Professionals.

Liability And Disclaimer
Whilst prepared carefully and in good faith, neither the authors, Guild of Residential Landlords, Private Rented Sector Accreditation Scheme, Training for Professionals, ANUK, nor Unipol Student Homes accepts any liability (in negligence or otherwise) for decisions taken in reliance on the information given in this guide. In any given situation, what lies in a landlord’s best interests may vary, and it would not be possible for those involved in producing this work to cover every
combination of circumstances in a manual such as this.

The manual contains guidance and notes on certain aspects of law as they might afect the average person. They are intended as general information only and do not constitute legal or other professional advice. It should not be relied on as the basis for any decision or legal action. The law is constantly changing so expert advice should always be sought.

To the extent permitted by applicable laws, no liability is accepted for any direct, indirect, incidental, special or consequential loss or damage to any user (whether arising in contract, tort including negligence or otherwise) arising out of or in connection with the use of the landlord manual except for personal injury or death of any person caused by negligence or for fraud.

ANUK is administered by Leeds Student Homes, a wholly owned subsidiary company of the national student housing charity Unipol Student Homes. Leeds Student Homes has a registered office at 155-157 Woodhouse Lane, Leeds Ls2 3ED, registered company number 4006445, VAT registration no. 680552325.
Unipol student Homes is a company limited by guarantee, registered Office: 155/157 Woodhouse Lane, Leeds Ls2 3ED. Registered in England and Wales No. 3401440. Registered Charity No. 1063492. VAT Registration No. 698 8456 49. Guild of Residential Landlords is a limited company, registered office: Suite 3, 13 Station Parade, Harrogate, HG1 1UF, Company Registration Number 4219414, VAT Registration Number 784 0296 11. Training for Professionals is a limited company, registered office: 13 Fleetsbridge Business Centre, Upton Road, Poole, BH17 7AF, Company Registration Number 4423549, VAT Registration Number 579 8498 49.

England Handbook

Welsh Handbook

http://www.landlordsguild.com

http://wwwtfponline.co.uk

Level 1 Account, What are the benefits of a level 1 account?


Question: Level 1 Account, What are the benefits of a level 1 account?
Answer: Anyone can search heart-is.co.uk without an account, but by registering you will receive the ability to create 1 free normal advert with a level 1 account to either advertise a property as a “Home Provider” or yourself and family as needing accommodation(Home Seeker) or yourself and others as seeking co-tenants(Team-Up).

Once you have an account you will also be able to contact other users within the restrictions of our “LIGHTNING STRIKE” policy see FAQ Lightning Strike, What is the meaning of “Lightning Strike”?

If you do place an ad as a free level 1 account your ad will be placed as follows in any search results.

Level 2 account ads:

New Today Strong(24 hours) Contactable by all account levels

Renewed Today Strong(24 hours) Contactable by all account levels

New Strong(7 days) Contactable by all account levels

Renewed Strong(7 days) Contactable by all account levels

Strong(7 days before being able to be renewed, 14 days between renewals in total) Contactable by all account levels

New Today Normal(24 hours) Not contactable by LvL1 Accounts

Renewed Today Normal(24 hours) Not contactable by LvL1 Accounts

New Normal(7 days) Not contactable by LvL1 Accounts

Renewed Normal(7 days) Not contactable by LvL1 Accounts

Normal(7 days before being able to be renewed, 14 days between renewals in total) Contactable by all account levels

Level 1 account ads(No ability to make Strong ads on level 1 accounts, and level 1 accounts cannot be contacted by level 1 accounts within the first 7 days of an ad being either new or renewed(LIGHTNING STRIKE shows instead of CONTACT), only in second 7 days of ad cycle of 14 days):

New Today Normal(24 hours) Not contactable by LvL1 Accounts

Renewed Today Normal(24 hours) Not contactable by LvL1 Accounts

New Normal(7 days) Not contactable by LvL1 Accounts

Renewed Normal(7 days) Not contactable by LvL1 Accounts

Normal(7 days before being able to be renewed, 14 days between renewals in total) Contactable by all account levels

The exact sorting of ads is based on date time posted or renewed as applicable:

so an ad posted/renewed on 01/01/2018 at 15:00 UK time is above an ad posted/renewed on 01/01/2018 at 14:59

The user can change this to sort by price for example to most reasonable priced first or most expensive first but even then the sorting will not break the preference as above, e.g. sort by most expensive.

Level 2 Account, How do I upgrade my account to level 2?(Draft)


Question: Level 2 Account, How do I upgrade my account to level 2?
Answer:

Level 2 Account, What are the benefits of a level 2 account?


Question: Level 2 Account, What are the benefits of a level 2 account?
Answer: Anyone can search heart-is.co.uk without an account, but by registering and upgrading to level 2 you will receive the ability to create 1 free normal advert and 1 free strong advert to either advertise a property as a “Home Provider” or yourself and family as needing accommodation(Home Seeker) or yourself and others as seeking co-tenants(Team-Up).

Level 2 accounts have the ability to buy more normal ads and upgrades to strong ads.

With a level 2 account you will be able to contact any advertiser about any advert at any time the restrictions of “LIGHTNING STRIKE” do not apply, see FAQ Lightning Strike, What is the meaning of “Lightning Strike”?

When logged in on a level 2 account all banner advertising will not be shown to you, but you may still see some discrete adverts from our partners.

If you do place a normal ad and a strong ad as a level 2 account your ad will be placed as follows in any search results.

Level 2 account ads:

New Today Strong(24 hours) Contactable by all account levels

Renewed Today Strong(24 hours) Contactable by all account levels

New Strong(7 days) Contactable by all account levels

Renewed Strong(7 days) Contactable by all account levels

Strong(7 days before being able to be renewed, 14 days between renewals in total) Contactable by all account levels

New Today Normal(24 hours) Not contactable by LvL1 Accounts

Renewed Today Normal(24 hours) Not contactable by LvL1 Accounts

New Normal(7 days) Not contactable by LvL1 Accounts

Renewed Normal(7 days) Not contactable by LvL1 Accounts

Normal(7 days before being able to be renewed, 14 days between renewals in total) Contactable by all account levels

Level 1 account ads(No ability to make Strong ads on level 1 accounts, and level 1 accounts cannot be contacted by level 1 accounts within the first 7 days of an ad being either new or renewed(LIGHTNING STRIKE shows instead of CONTACT), only in second 7 days of ad cycle of 14 days):

New Today Normal(24 hours) Not contactable by LvL1 Accounts

Renewed Today Normal(24 hours) Not contactable by LvL1 Accounts

New Normal(7 days) Not contactable by LvL1 Accounts

Renewed Normal(7 days) Not contactable by LvL1 Accounts

Normal(7 days before being able to be renewed, 14 days between renewals in total) Contactable by all account levels

The exact sorting of ads is based on date time posted or renewed as applicable:

so an ad posted/renewed on 01/01/2018 at 15:00 UK time is above an ad posted/renewed on 01/01/2018 at 14:59

The user can change this to sort by price for example to most reasonable priced first or most expensive first but even then the sorting will not break the preference as above, e.g. sort by most expensive.

Lightning Strike, What is the meaning of “Lightning Strike”?


Question: Lightning Strike, What is the meaning of “Lightning Strike”?
Answer: If you see “Lightning Strike” on a heart-is.co.uk web page, its means you are on a level 1 account and the advert is either new at less than 7 days old or renewed at less than 7 days old and is not a “STRONG” advert.

“Strong” adverts are contactable by any account at any time.

This means you cannot contact that advertiser until the advert is 7 days and 1 second old from being new or renewed.

If you are in a hurry you can upgrade your account to level 2, one of the benefits of a level 2 account is that you can contact any advertiser about an advert at any time.

To upgrade your account to level 2 see FAQ – Level 2 Account, How do I upgrade my account to level 2?

To be specific:

1) “Lightning Strike” will show when a level 1 account is logged in viewing a normal ad from a level 1 account that is new or renewed at less than 7 days.

2) “Contact” will show when a level 1 account is logged in viewing a normal ad from a level 1 account that is over 7 days from new or renewed.

3) “Lightning Strike” will show when a level 1 account is logged in viewing a normal ad from a level 2 account that is new or renewed at less than 7 days.

4) “Contact” will show when a level 1 account is logged in viewing a normal ad from a level 2 account that is over 7 days from new or renewed.

5) “Contact” will show when a level 1 or a level 2 account is logged in viewing a strong ad from a level 2 account.

6) “Contact” will show when a level 2 account is logged in viewing any ad from any level account at any age of ad.

Login, How do I login on heart-is.co.uk?


Question: Login, How do I login on heart-is.co.uk?
Answer: First open a new browser tab and copy paste the web address below into the new tab.

https://www.heart-is.co.uk/login/

You should get the page with the following grey box on:

Enter you email address and password you registered with, complete the reCAPTCHA and click “Login”.

Prior to logging in – the menu at the top of the website should look similar to this:

After logging in successfully the menus should look similar to this:

Any problems refer to FAQ – Password, How do I reset my forgotten password on heart-is.co.uk ?

Or FAQ – Registration, How do I register on heart-is.co.uk ?

If you are still having problems, contact us via the help system.

Password, How do I reset my forgotten password on heart-is.co.uk?


Question: Password, How do I reset my forgotten password on heart-is.co.uk?
Answer: First open a new browser tab and copy paste the web address below into the new tab.

https://www.heart-is.co.uk/forget-password/

You should get the page with the following grey box on:

Enter your email address you registered with, complete the reCAPTCHA and click “Reset Password”.

You will receive an email similar to the below:

Click “ActivationLink” and your web browser will go to the following page:

Password is slightly more complicated, type a character such as “1” into password and you will get the following pop-up control:

Click “Generate Password” and you will get similar to the following:

Select the password and ctrl c copy and then paste it into notepad or make a paper note and keep it safe.

Click “Fill” and the password will be filled into both the password box and the confirm password box.

Click “Reset Password”.

You will receive an email similar to the below:

You can now login to heart-is.co.uk

Portable Appliance Test(PAT)


There is no legal obligation in the case of rented residential accommodation to carry out a portable appliance test (PAT test). The Government have recently confirmed that this is the case. It is left to landlord’s discretion. Many accreditation schemes do however require it from landlords. But, should any electrical fittings or appliances within your rental property cause harm to a tenant you could be held liable.

Scotland has different regulations: As of 1st December 2015, under sections 13(4A) and 19B(4) of the Housing (Scotland) Act 2006, private landlords in Scotland will be required by law to ensure that their properties are electrically safe.

Profile, How do I edit & update my profile?(Draft)


Question: Profile, How do I edit & update my profile?
Answer: